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Wholesaler and Purchasing Information

Wholesaler and Purchasing Information

Return Policies and ADR List

Below are the product replacement and return policies for Alkermes’ U.S. products, ARISTADA® (aripiprazole lauroxil), ARISTADA INITIO® (aripiprazole lauroxil), LYBALVI® (olanzapine and samidorphan) and VIVITROL® (naltrexone for extended-release injectable suspension), as well as a list of our Authorized Distributors of Record.

Replacement Products Policy

Return Goods Policy

Authorized Distributors of Record


Wholesale Item Numbers

The links below can be used to view wholesale item numbers for Alkermes’ U.S. products, through our network of Authorized Wholesale Distributors.

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Customer Service Contact Information

For customer service-related issues, including status confirmation of a current order or backorder, policies and credits for return goods, or information on a shipment, contact: 

Integrated Commercialization Solutions, Inc.

40 International Blvd., Suite 500, Brooks, KY 40109

Toll-Free Phone: (855) 318-4160

Toll-Free Fax: (877) 654-7807

Email: AlkermesCS@icsconnect.com

Hours of Operation: 7:00 am – 6:00 pm CST

For all other inquiries, contact a member of Alkermes’ corporate trade team at: TradeContracts@Alkermes.com.